🔒

Privacy Policy

Last Updated: November 2025

FixOrFlex Limited ("FixOrFlex", "we", "our", "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access or use our website, platform, mobile features, or any of our services.

By using FixOrFlex, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

Full name
Email address
Phone number
Location (city, state)
Identification documents (where required for verification)
Profile photos or business logos
Date of birth (for professionals where needed)

1.2 Professional Data

For professionals on the platform:

Skills and service categories
Work history
Certifications
Portfolio
Ratings and reviews

1.3 Financial Information

(For payments and future credit/microfinance features)

Bank account details
Transaction history
Payment confirmations
Earnings and payouts

All payment information is handled securely through PCI-compliant third-party providers.

1.4 Automatically Collected Data

IP address
Device information
Browser type
Usage logs
Pages visited
Referring links
Cookies and similar technologies

1.5 AI-Related Data

If you interact with any AI-powered features (chat, recommendations, workflow automation), we may collect:

Messages or inputs
Automated usage analytics
Feedback given to improve AI models

2. How We Use Your Information

FixOrFlex uses your information to:

2.1 Provide and Improve Services

Match clients with the best professionals
Facilitate bookings, payments, and communication
Improve platform reliability and performance

2.2 Communication

Service notifications
Booking reminders
Updates, news, and support
Dispute resolution

2.3 Safety & Compliance

Identity verification
Fraud prevention
Regulatory compliance
Monitoring platform misuse

2.4 AI and Personalization

Recommend professionals
Predict service needs
Improve user experience
Analyze platform performance

2.5 Future Financial Services

For upcoming microfinance or credit-features:

Risk assessment
Eligibility scoring
Financial decision support

3. Legal Basis for Processing

FixOrFlex processes personal data based on:

Your consent
Contractual necessity
Legitimate business interests
Legal obligations

4. How We Share Information

We do not sell your data.

However, we may share data with:

4.1 Service Providers

Payment processors
Identity verification services
Cloud hosting providers
Email and SMS services

4.2 Clients and Professionals

Limited information is shared as necessary to complete a booking.

4.3 Legal Authorities

Only when required by law or for fraud prevention.

5. Data Security

We use industry-standard security measures:

Encryption (in transit and at rest)
Secure payment gateways
Multi-layer firewalls
Access control and monitoring
Regular security reviews

No system is 100% secure, but we take every reasonable measure.

6. Data Retention

We keep your information for:

As long as your account is active
As required for legal or financial purposes
Until you request deletion

7. Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Withdraw consent
Request data portability
Opt-out of marketing communication

To exercise these rights, email: 📩 privacy@fixorflex.com

8. Children's Privacy

FixOrFlex is not intended for individuals under 18. We do not knowingly collect data from minors.

9. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices.

10. International Data Transfers

If data is processed outside Nigeria, we ensure it is handled in compliance with global privacy standards (GDPR-aligned assessments).

11. Changes to This Policy

We may update this policy periodically. Changes take effect once posted on this page.

12. Contact Us

For questions or concerns:

📧 privacy@fixorflex.com

📍 Lagos, Nigeria

🌐 www.fixorflex.com