How real problems get fixed—starting with how work actually gets done. We explore broken systems, emerging markets, and the mechanics of trust.
Despite all the apps and platforms, hiring someone to fix your AC or build your website remains frustratingly inconsistent. Here's why the problem persists—and what actually works.
When systems don't work, people create workarounds. Those workarounds have costs—in time, money, and opportunity. Understanding these costs is the first step to fixing them.
Despite all the apps and platforms, hiring someone to fix your AC or build your website remains frustratingly inconsistent. Here's why the problem persists—and what actually works.
When systems don't work, people create workarounds. Those workarounds have costs—in time, money, and opportunity. Understanding these costs is the first step to fixing them.
Reviews only tell part of the story. Use this practical framework to assess whether a service professional will actually deliver what you need.
Most service marketplaces optimize for transactions, not outcomes. This creates structural problems that no amount of features can fix.
Attempts to 'formalize' informal work often miss the point. The goal isn't formality—it's reliability, trust, and fair exchange.
Reliability isn't just about skill. It's about communication, follow-through, and handling problems. Here's how to identify truly reliable professionals.
Execution, operations, problem-solving, and workflows that actually work.
Hiring, gig work, trust, payments, and the dynamics between clients and professionals.
How marketplaces, infrastructure, and incentives shape outcomes at scale.
Reflections on broken systems, emerging markets, and sectors ripe for change.
Our first product, FixOrFlex Services, connects clients with verified professionals across Nigeria.
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